We’ve helped groom thousands of leaders for even bigger success
Did you know that without the proper training, nearly one-third of all prospective GMs fail? This is a difficult transition, but it’s a crucial one for your business. Your GMs have a huge impact on your profitability, and providing them with the proper training is critical.
Our AGM to GM coursework is designed to give your AGMs the opportunity to develop the skills they need to become successful General Managers. This proven program uses a blended learning approach that includes both online and experiential activities where learners put their training into action, which provides a richer training experience.
Increase your GM success rates by 30%
Powerful coursework rooted in research
Designed in conjunction with three major restaurant chains, AGM to GM focuses on addressing common deficiencies of new General Managers. Based on a detailed job task analysis validated by extensive market research with District Managers and Regional Managers, this program covers these critical GM competencies:
- Team Development
- Personal Development
- Human Resources
- Sales & Marketing
- Financial Management
AGM to GM training is designed to be completed in 9 to 18 months. This time frame gives Assistant General Managers time to learn the material, apply it to their current position, and begin forming their own style of leadership. By implementing this program, customers saw an increase in success rates for newly promoted GMs from 65% to 95%.
COMPETENCIES & COURSES
- Setting the Stage for Hospitality
- Making Guest-Centered Decisions
- Coaching: Invest in Improvement
- Delegation: Groom Your Next Superstar
- Cross-Training: Increase Your Total Talent
- The Art of Weekly Meetings
- Solving Problems and Resolving Conflict
- Expert Communicator
- Using Goals to Target Success
- Managing Your Emotions