Improving How You’re Perceived
Watch a 90-second video sample of how over-reacting to criticism on social media can affect how you are perceived.
Course Abstract
As leaders take on more responsibility, employees’, superiors’ and guests’ perception of them becomes even more critical to their success. Help your managers learn the nuances of professional communication on the phone, in email, in social media and in person. Managers will find out how to improve verbal and non-verbal communication to better manage how others perceive them.
- Tips for speaking on the phone, with a focus on tone and speed
- Best practices for professional email communications, including the use of abbreviations and emoticons
- How to manage social media responses effectively and professionally
- Importance of personal appearance to first impressions
- Understanding that you’re always on stage and being mindful of your surroundings
Demonstrate the powerful impacts of perception
Audience
- Assistant Managers
- General Managers
Length
- 12 minutes
Features
- Scenario exploration
- Interactive activity
Languages
- English
Accessibility
- Full narration
- Onscreen text option
- Tin Can compatible
- Mobile ready