Making Guest-Centered Decisions
Watch this 2-minute video excerpt that demonstrates why cutting staff might not be the best answer to drive profits.
Watch this 2-minute video excerpt that demonstrates why cutting staff might not be the best answer to drive profits.
Improve your guest experience by teaching managers to focus on exceeding, not just meeting, guest expectations. This course helps managers understand the true value of making guest-centered decisions by illustrating the impact of different approaches. With realistic scenarios to practice relationship skills, managers will learn to make guests feel special and ensure repeat visits.