According to a study conducted by Gallup and Black Box Intelligence, only 27% of restaurant general managers are engaged. Even worse, 18% are actively disengaged. When manager engagement is low, employees are more likely to leave, disengage themselves, or be less productive. That said, you can have a tremendous impact on performance and culture overall by focusing on driving manager engagement at the unit level.
During a recent CHART webinar, we had the opportunity to speak with a panel of executives from three restaurant chains to discover how they use talent development to promote manager engagement. We also discussed how training initiatives can influence each of their unique cultures. The panel included:
- John Aiken, Senior Director of Learning and Development for Golden Corral
- Chad Chmielowicz, Director of Training for Naf Naf Grill
- Jason Lechner, Director of Training and Development for Pizza Ranch
To read the full story, check it out on the Council of Hotel and Restaurant Trainers (CHART) website.