Trusted advice from proven hospitality leaders
Every situation is unique, which is why we’ve created so many successful variations of our programs for different companies. The first step we take for consulting projects is to gain a deep understanding your business. Next, we will work with you to develop a custom training plan that meets your specific training objectives, fits your culture, and achieves the highest ROI.
Discover what makes our implementation process so unique.
Defining Measurable Metrics
We look for opportunities to prove return on investment in every e-learning project. Some of the potential metrics that we measure and track include:
- Guest satisfaction
- Cost of training
- Competency levels
- Testing costs
- Time to competency
I have nothing but positive things to say about my experience with DiscoverLink. They are quick to respond, helpful, supportive and patient in getting us up and running.
The DiscoverLink team is always willing to listen to our requests and adapt accordingly. I have used LMS vendors before, but DiscoverLink is definitely the most responsive.
I’ve partnered with DiscoverLink to utilize their e-learning solution for close to 10 years. They are extremely responsive, provide personalized support and work diligently to ensure their platform meets the needs of your organization.
The relationship that the DiscoverLink team takes time to build cannot be matched.
The people who work for DiscoverLink are smart, caring, and very easy to work with, which has made it a perfect partner for our organization.
Expert assistance from start to finish
A dedicated DiscoverLink project manager will be assigned to manage your project. The project manager will coordinate tasks to be performed by DiscoverLink staff and will work with your assigned administrator to manage the entire process from kickoff through training. The following are the major stages of implementation.
- Kick off partnership
- Gather information
- Training begins
- Activate sandbox
- Hierarchy prep
- Employee upload prep
- Integration/migration prep
- Content plan prep
- Branding prep
- Rollout plan prep
- Hierarchy built
- Employees loaded
- Content loaded/created
- Learning programs set up
- Completion data migrated
- Integration completed
- Rollout plan finalized
- Initial training completed
- Site validated
- Go live
- Project close
SERVICE WITH A SMILE
Hear why our clients love us so much.
We make life easier for franchisees
Restaurant chains that are heavily franchised have very unique needs. In addition to specializing in successfully deploying corporate-developed training solutions throughout your franchise community, we’ve also created specialized payment solutions that we know work well for your business.
While many technology vendors prefer centralized billing through corporate headquarters, we provide an optional service to bill franchisees directly via credit card or auto-debit bank transfer. This removes the burden of centralized funding administration from corporate training departments, and helps ensure that franchisees take responsibility for driving their own success.
Multi-brand operators are our specialty
Multi-brand operators have a unique set of needs that we know how to handle, because we’ve done it before — lots of times. We understand that the special qualities of each individual brand is what makes your company tick. But you also need to ensure that training is occurring consistently across the organization. We can help you implement a centralized training solution that gives you the peace of mind of consistent, trackable training, but still enables unique features and customized content for each individual brand.