As we ramp up operations post-COVID, a new era has dawned that requires a new mentality for above-store leaders. So much has changed in such a short time – technology disruptions, new customer expectations, and evolving employee needs are all coming together to create a perfect storm requiring new best practices for managing across locations.

In this 10-minute interview, Cindy Poulos, VP of Marketing for DiscoverLink, asks Jim Sullivan, author of the best-selling book, Multiunit Leadership, about the most critical changes multiunit leaders need to be ready for during the next five years.