Location Knowledge Score Release Notes – DiscoverLink e-learning

Compare Competency Levels with
Location Knowledge Score

View Average Knowledge Score by Brand, Region, Location, or Employee to Promote Organizational Learning

In addition to tracking Knowledge Score for each employee, DiscoverLink Talent now calculates the average Knowledge Score for all active learners in a location, providing myriad competitive scoring opportunities:

Create gamification among learners for friendly competition
Establish benchmarks for competency or goals for new hires
Compare locations, districts/regions, or even brands
Analyze with other location-based metrics as a performance indicator
Use to prove return on investment for training programs

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Location Knowledge Score on Manager’s Dashboard

The Location Knowledge Score is prominently displayed in the upper right corner of the Manager’s Dashboard and is automatically updated as learners complete additional training. Learners earn points for each training content item they complete, and their personal Knowledge Score is the sum of all training they have completed.

Knowledge Score Report

When the Knowledge Score circle is clicked, a printable report listing all active employees in that location with their Knowledge Scores pops up. This scorecard-type report can be used in gamification to promote friendly competition among employees. It can also be used as a benchmark to encourage learners to meet or exceed the location average, or to set a goal for new hires to achieve.

The Knowledge Score Report will list learners in the same order as they appear on the Dashboard. So, you can first sort the Dashboard by hire date, Knowledge Score, or any other available parameter, and the learners will appear in that order in the report.

Location, District, and Multi-brand Summaries

The Dashboard Summary now includes a Knowledge Score column, so individual locations, regions/districts, or even brands can be compared.

Predict Performance & Prove ROI

When analyzed with other location-based metrics like retention, sales, or guest satisfaction, the Knowledge Score can serve as a valuable performance indicator. This, in turn, can be used to prove the return on investment for training programs. Optionally, you can combine learning management system data with external data in a custom Metrics view that can be added to the Manager’s Dashboard.

Grace Period & Campus Settings

A configurable grace period allows you to exclude new hires from the Location Knowledge Score average for a period you specify (the default is 30 days). This provides a truer picture of the location’s overall competency while new employees are completing their initial training programs.

Location Knowledge Score can be turned on for your campus upon request. However, in order to leverage this feature, the Learner Knowledge Score must also be enabled. If you have not previously used the Learner Knowledge Score, and now wish to turn it on for your campus so you can use Location Knowledge Score, note that you will need to add or edit Knowledge Score values to your training content items in Manage Content. Scores are applied retroactively to all completed content, so learners will see positive Knowledge Scores start to appear as you populate Knowledge Score values on content items.