Setting the Stage for Hospitality
Watch a 1-minute video sample of a game in this course that illustrates the difference between technical service and building relationships.
Watch a 1-minute video sample of a game in this course that illustrates the difference between technical service and building relationships.
Ensuring the proper setting for great hospitality is the first step in providing outstanding service to your guests. In this course managers will learn the importance of building guest relationships to the bottom line and the value of creating an emotional connection with each individual. With a focus on increasing return visits one customer at a time, this course sets the stage for higher sales and prepares your team to deliver.