The Importance of Professionalism
Watch a 30-second video sample highlighting the importance of professionalism to guest satisfaction.
Ensure a professional atmosphere by teaching managers how teamwork promotes a positive guest experience. With practice scenarios that illustrate opportunities to promote teamwork, your managers will be equipped to provide a professional workplace and improve guest satisfaction. This is an optional course that can be leveraged as part of a comprehensive program to fulfill the California AB 1825 Sexual Harassment Law requirements.
- Explains the importance of professional behavior and attitudes on the guest experience
- Shares methods for interacting professionally with guests and ensuring they perceive your team as professionals
- Discusses how great teamwork is achieved through being prepared, helping others and communicating honestly
- Teaches the best way to demonstrate professionalism in common restaurant situations through an interactive practice exercise
- Provides opportunity to apply the knowledge learned in the course with immediate remediation for incorrect responses
Make a positive impression on guests with professional behavior
Audience
- Hourly employees
- Assistant Managers
- General Managers
Length
- 10 minutes
Features
- Interactive discovery
- Practice exercise
Languages
- English
- Spanish
Accessibility
- Full narration
- Onscreen text option
- Tin Can compatible
- Mobile ready