Guest Service Program – DiscoverLink e-learning

Guest Service Microlearning Program

This 5-part microlearning program teaches employees how to provide exceptional guest service using interactive activities, practice exercises, and gamification. Its modular design lets you choose specific elements to fit into your own program or use the whole program as is. The microlearning structure means employees can learn a little at a time or quickly repeat specific topics when a refresher is needed. With lengths ranging from 3 to 8 minutes, they’re easy to fit into a busy schedule.

HIGHLIGHTS

The Experience: Create positive visits by showing employees how their actions impact the entire guest experience from the time they enter the restaurant until they leave.

Creating a Memorable Visit: Improve the guest experience by teaching employees the types of actions and behaviors that our guests remember when deciding which restaurant to choose.

Remembering the Guest: Strengthen guest loyalty by helping employees learn to remember guests’ names and preferences.

Responding to Guest Complaints: Help employees learn how to recover from a guest complaint or negative experience.

Connecting with Guests: Improve guest connection by teaching employees the importance and impact of positive guest engagement.

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