It’s never been more critical to demonstrate that your business is culturally sensitive to both employees and guests. With the help of hospitality-focused courses, you can build a reputation as an inclusive organization committed to diversity and free from bias. All courses are mobile-ready and available to use on your LMS or ours.
Help your employees recognize their own biases using the “Reflect, Challenge, Interact” approach to disrupt the cycle of bias so they can take steps to avoid negative impacts to guests or coworkers. View abstract>
Improve your cultural intelligence with training focused on improving understanding and appreciation of the factors that influence communication and collaboration with African-Americans. View abstract>
Provide a better understanding of the diverse nature of the Latino/Hispanic culture, promote better relationships among coworkers, and clarify the communication styles that can lead to misunderstandings. View abstract>
Teach your employees to work more effectively in a diverse environment by demonstrating that treating co-workers and guests with dignity, care and respect is always the right thing to do, professionally and personally. View abstract>
Improve your work environment and provide better guest service by educating your managers on the provisions of employment, discrimination and harassment laws. View abstract>
Improve diversity by educating managers how to identify qualified candidates, how to apply fair hiring guidelines according to Equal Opportunity Employment practices, and how to avoid common legal pitfalls. View abstract>
Teach hourly team members a basic knowledge of the laws that govern hiring practices and discrimination, according to Equal Employment Opportunity practices. View abstract>
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Employee Compliance
Manager Development
Manager Compliance
Employee Development
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