The Experience
Watch a 2-minute video sample illustrating that the guest experience is full circle.
Create positive visits by showing employees how their actions impact the entire guest experience. This course breaks down how an employee can positively impact the guest at each stage of their visit—from the time they enter the restaurant until they leave.
- Demonstrates how to be guest-ready, including uniforms and work stations
- Discusses the importance of listening during the ordering process and how to look for clues to identify guest needs in the dining room
- Walks through the full cycle of a guest visit—from the greeting to the farewell—and provides specific actions employees can take to impact guests positively
Create a positive guest experience from beginning to end
Audience
- Hourly employees
Length
- 5 minutes
Features
- Interactive exploration
Languages
- English
Accessibility
- Full narration
- Onscreen text option
- Tin Can compatible
- Mobile ready