During the recent DiscoverLink Client Conference, DiscoverLink founders Jeff Tenut and John Poulos recognized eight of their longstanding customers with Client Appreciation Awards. Crystal awards were presented at a celebration party held at Granite City Food & Brewery, which happened to be a DiscoverLink client and one of the award recipients. Five clients were recognized with 5-year loyalty awards, and three clients were honored with 10-year loyalty awards.
5-Year Loyalty Award Recipients
Recipients of the 5-year awards include:
Cracker Barrel: This 640-unit national family dining chain based in Lebanon, Tenn., has been a DiscoverLink client since 2011. Cracker Barrel uses a selection of courses from the DiscoverLink Content Library and has also commissioned Custom Content Development.
Granite City Food & Brewery: A 34-unit Midwestern casual dining chain, based in Minneapolis, this growing micro-brewery restaurant concept has been a client since 2011. Granite City and its 6-unit Cadillac Ranch sister chain use DiscoverLink Talent, DiscoverLink’s full Content Library, Custom Content Development and Custom Reports. Rob Doran, Granite City’s Chief Executive Officer, was also present and participated on an Executive Panel during the DiscoverLink Client Conference.
Dairy Queen: This 7-year quick service client, based in Edina, Minn., has more than 6,300 locations. Dairy Queen has made extensive use of DiscoverLink’s Custom Content Development services since 2009, and continues to commission additional custom courses today.
TGI Friday’s: This 900+ unit casual dining chain, based in Carrollton, Texas, has been a DiscoverLink client since 2007. TGI Friday’s was one of the original contributors to DiscoverLink’s acclaimed AGM to GM program, which improved the success rates of newly promoted general managers from 65% to 95%. Today, 9 years later, TGI Friday’s continues to use portions of DiscoverLink’s Content Library in its e-learning program.
Culver’s: A client since 2007, Culver’s is a 560-unit national fast casual chain, based in Prairie du Sac, Wis., that utilizes DiscoverLink’s Learning Management System, its full Content Library and makes extensive use of Custom Content Development. When DiscoverLink and Culver’s first started working together 9 years ago, they were half the size, concentrated in the Midwest. Upon initial rollout of the system, Culver’s was able to cut training time for kitchen and counter crew members.
10-Year Loyalty Award Recipients
Recipients of the 10-year awards include:
Rock Bottom Brewery: This casual dining restaurant and brewery chain has been a DiscoverLink client since 2004. It was acquired in 2011 by Broomfield, Colo.-based CraftWorks Restaurants & Breweries. Now, their other eight brands are also using our e-learning solutions, totaling 180 units. In addition to using DiscoverLink’s LMS and the AGM to GM program, CraftWorks also makes use of DiscoverLink’s Consulting Services, including a recent engagement to create a strategic training plan with return-on-investment metrics aligned to company initiatives.
Ted’s Montana Grill: Based in Atlanta, this 43-unit casual dining chain has been a DiscoverLink client since 2004. Ted’s uses DiscoverLink Talent, the full Content Library and Custom Courses. Over its 12-year history of working with DiscoverLink, Ted’s had many successes and continues to use our solutions today. Ted’s replaced 20 instructor-led courses with library courses and reduced its MIT program from 4 weeks to 2 weeks, saving $400,000 in travel expenses the first year. A custom burger topping course reduced grill cook training from two weeks to an astonishing 45 minutes.
Golden Corral: As DiscoverLink’s longest current client, Raleigh, N.C.-based Golden Corral has 496 units nationwide, and uses DiscoverLink Talent, the Content Library and is one of our largest Custom Content Development clients. When they initially implemented the system 13 years ago, employee turnover dropped 31%. Last year, Golden Corral completed a transition from DiscoverLink’s original LMS to DiscoverLink Talent, which entailed migration of 382,000 existing course, exam and checklist completions. In addition, they completed a conversion of their MIT program to a 100% online format, which has greatly improved candidate competency and performance.
We are proud to count all of these fantastic brands among our loyal customers.