Course Abstract
The goal of this course is to illustrate the actions that drive revenue by connecting with guests, building incremental sales, and reducing costs. This course focuses on helping managers identify how top GMs work to build the type of guest relationships that earn continued loyalty.
HIGHLIGHTS
- Demonstrate why return visits matter
- Model behaviors that earn guest loyalty
- Identify the difference between satisfying guests and building relationships with guests
- Identify ways to build relationships with our guests
- Present the importance of making guest-centered decisions
- Demonstrate the importance of touching every table
- Demonstrate the importance of reading our guests
- Model strategies for reading our guests
Audience
- Assistant Managers
- General Managers
Length
- 30-35 minutes
Features
- Interactive discovery
- Best practice advice
Accessibility
- English narration
- Onscreen text option
- Mobile-ready
Programs
- AGM to GM
- Human Resources
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