Course Abstract
The amount of energy your managers give their team is directly proportional to customer loyalty, higher sales and employee retention. This course will teach multi-unit managers to energize their employees from the top down by managing their BEAM (Behavior, Energy, Aim and Mindset), as well as how to use a positive BEAM to make each store visit meaningful.
HIGHLIGHTS
- Understand that the way managers treat employees determines how employees will treat their customers
- Experience the negative effect managers who cannot control their BEAMs have on staff and customers
- Learn ways multi-unit managers can use a positive BEAM to make each store visit meaningful
- Enhance the BEAM of employees
- Identify the best course of action regarding BEAM management in the face of common restaurant situations
- Discover how multi-unit managers can model a positive BEAM from the top down
- Explore the power of recognizing good performance
Audience
- Managers
Length
- 25-30 minutes
Features
- Demonstrations
Accessibility
- English narration
- Onscreen text
- Tin Can Compatible
Programs
- Sullivision
BEAM your managers to a higher level of leadership
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