Course Abstract
Create positive visits by showing employees how their actions impact the entire guest experience. This course breaks down how an employee can positively impact the guest at each stage of their visit—from the time they enter the restaurant until they leave.
HIGHLIGHTS
- Demonstrates how to be guest-ready, including uniforms and work stations
- Walks through the full cycle of a guest visit—from the greeting to the farewell—and provides specific actions employees can take to impact guests positively
- Discusses the importance of listening during the ordering process and how to look for clues to identify guest needs in the dining room
SEE A SAMPLE
Watch a 2-minute video sample illustrating that the guest experience is full circle.
Audience
- Hourly Employees
Length
- 5 minutes
Features
- Interactive exploration
Accessibility
- English narration
- Onscreen text option
- Mobile-ready
Programs
- Guest Service
Create a positive guest experience from beginning to end
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