Course Abstract
Strengthen guest loyalty by helping employees learn to remember guests’ names and preferences. This course illustrates how to create relationships and provides practical tips for remembering guests. An interactive activity challenges learners to remember details about specific guests.
HIGHLIGHTS
- Discusses how to turn first-time visitors into regulars by remembering them
- Provides tips for remembering guest names using visual association and word play
- Allows learners to practice remembering details about guests with an interactive activity
SEE A SAMPLE
Watch a 1-minute video sample of a practice activity that challenges learners to remember details about specific guests.
Audience
- Hourly Employees
Length
- 3 minutes
Features
- Practice activity
Accessibility
- English narration
- Onscreen text option
- Mobile-ready
Programs
- Guest Service
Strengthen guest loyalty by helping staff remember them
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Employee Compliance
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Custom Courses
AGM to GM