Creating a Memorable Visit

Course Abstract

Improve the guest experience by teaching employees the types of actions and behaviors that our guests remember when deciding which restaurant to choose. An interactive game demonstrates the difference between service that is expected and hospitality the guest remembers. Team members will learn how the hospitable actions of team members can earn repeat visits.

HIGHLIGHTS

Shows how the hospitable actions of team members make restaurants stand out from the crowd

Illustrates the difference between service that is expected and hospitality that makes a memory with an interactive activity
Discusses finding ways to be helpful and making a personal connection with guests

SEE A SAMPLE

Watch a 2-minute video sample of an interactive game demonstrating the difference between service that’s expected and hospitality the guest remembers.