Help your supervisor candidates understand the importance of controlling their emotions, especially in stressful circumstances. This course introduces the concept of emotional intelligence and how to apply it in emotionally-charged situations.
- Illustrates what it’s like to work for someone who is not in control of his or her emotions
- Provides practical advice for handling an emotional employee using calm discussion and empathy
- Allows practice handling an emotionally-charged situation in a way that produces a positive outcome for the co-worker while protecting the guest experience
SEE A SAMPLE
Watch a 45-second video sample of the impact of working for someone who is not in control of his or her emotions.
- 4 minutes
- Interactive discovery
- Scenario-based practice
- English narration
- Spanish narration
- Onscreen text option
- Tin Can compatible
- Mobile ready
- Employee Development