No matter their position in the restaurant, employees will cross paths with a guest at some point during their shift. This course teaches employees the importance and impact of positive guest engagement and uses gamification to drive the message home. Learners will be asked to decide when to check in with a guest and determine which option is best and weakest in terms of creating a connection.
- Demonstrates the best time to interact with guests and how to respond when employees encounter them
- Provides customized feedback to learners based on their comfort level with interacting with guests
- Hourly Employees