Course Abstract
Help employees improve their listening skills so they can deliver better service to their customers and work more effectively with their co-workers. This course focuses on active vs. distracted listening, and the importance of providing an effective response to demonstrate the communication was understood.
HIGHLIGHTS
- Explains the difference between active and distracted listening
- Explores four tips for improving active listening skill
- Uses gamification to determine if a listener is active or distracted
- Identifies the impact focus, eye contact, and body language have on communication
- Demonstrates four active listening techniques to help provide an effective response
SEE A SAMPLE
Watch a 40-second video sample of a game illustrating the differences between an active and distracted listener.
Audience
- Hourly Employees
Length
- 7 minutes
Features
- Tips for success
- Gamification
- Interactive discovery
Accessibility
- English narration
- Onscreen text option
- Tin Can Compatible
- Mobile ready
Programs
- Employee Development
Improve customer service with active listening
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Custom Courses
AGM to GM