Custom training helps your team consistently deliver positive brand experiences
We know that every hospitality business is unique, with its own unique culture and challenges, so a one-size-fits-all approach is not going to provide the comprehensive solution you need. That’s why we start every engagement with a conversation where we get to know you and your culture. Using an experience-based methodology, we’ll work with you to develop a custom training plan that meets your specific training objectives, fits your culture, achieves the highest ROI, and ultimately leads to better experiences for your valued guests.
We’ve developed more than 2,000 e-learning courses specifically for the hospitality industry
See how training that reflects your culture improves it
Unlike other e-learning providers, we focus specifically on the hospitality industry, leveraging our deep knowledge to identify the right things to teach at the right times, and enabling us to focus on maximizing ROI without overtraining.
Our extensive industry background helps us understand the challenges restaurants face on a deeper level, so we have the ability to key in on the problems restaurants are experiencing and provide the right e-learning solutions for each unique situation. Here are some examples of the improvement our clients have achieved with Custom Courses:
- Ted’s Montana Grill reduced training time for grill cooks from 2 weeks to 45 minutes with a custom Burger Topping course
- TGI Friday’s custom manager training helped to reduce time to competency by 70%
- Panera Bread Company reduced cashier training time by 61% — from 27 hours to 16 with a custom cashier course
Customized courses can include images and video of your staff in your restaurants working with your food and your customers. This helps your employees see themselves succeeding in their new role while also directing them to focus on your specific goals and training needs.
Because they know what works in the industry, they helped us look at training from a total ROI perspective. That was an insight we didn’t have internally.
Our job-specific e-learning for hourly team members has significantly increased their knowledge prior to hands-on training. This gets our team members to a higher competency level more efficiently.