Improve your guest experience by teaching managers to focus on exceeding, not just meeting, guest expectations. This course helps managers understand the true value of making guest-centered decisions by illustrating the impact of different approaches. With realistic scenarios to practice relationship skills, managers will learn to make guests feel special and ensure repeat visits.
- Learning to read guest situations, identifying opportunities to enhance the dining experience, and customizing your approach
- Comparative review of two scenes that illustrates the impact of cutting staff at the wrong time
- Assistant Managers
- General Managers