Conflict Resolution for Managers
Watch a 1-minute video clip showing the nonverbal warning signs to watch out for of potential conflict in co-workers, guests, or vendors.
Help managers recognize the signs of conflict and manage the situation in a new way that results in a peaceful resolution for everyone. This course covers understanding the cause of conflict, spotting the signs of conflict, using a de-escalation toolkit, and resolving the conflict using the LEAPS method.
- Interactively explores how to recognize the warning signs of conflict
- Explains the importance of understanding the cause of conflict
- Demonstrates how to defuse tense situations
- Details the components in a de-escalation toolkit and how to use them
- Teaches the LEAPS method to resolve conflict including a practice exercise
- Shares steps to take if conflict cannot be resolved
Teach managers to defuse tense situations and resolve conflicts
Audience
- Managers
Length
- 20 minutes
Features
- Interactive discovery
- Practice activity
- Bonus resources
Languages
- English
Accessibility
- Full narration
- Onscreen text option
- Tin Can compatible
- Mobile ready