Improving Your Listening Skills
Watch a 40-second video sample of a game illustrating the differences between an active and distracted listener.
Help employees improve their listening skills so they can deliver better service to their customers and work more effectively with their co-workers. This course focuses on active vs. distracted listening, and the importance of providing an effective response to demonstrate the communication was understood.
- Explains the difference between active and distracted listening
- Explores four tips for improving active listening skill
- Uses gamification to determine if a listener is active or distracted
- Identifies the impact focus, eye contact, and body language have on communication
- Demonstrates four active listening techniques to help provide an effective response
Improve customer service with active listening
Audience
- Hourly employees
Length
- 7 minutes
Features
- Tips for success
- Gamification
- Interactive discovery
Languages
- English
Accessibility
- Full narration
- Onscreen text option
- Tin Can compatible
- Mobile ready