The past months have undoubtedly been some of the most difficult of our careers. With hospitality businesses having to close locations, convert to carry out only, and/or furlough or lay off 80-90% of their staff, the impacts of the COVID-19 crisis have been nothing short of heartbreaking. And in the midst of adapting our businesses… Read More

According to the 2017 Trends in Hospitality Training & Development Study conducted by TDn2K People Report and the Council of Hotel and Restaurant Trainers, hospitality companies that spend 10% of their ongoing management training on human resources related topics tend to have much lower management turnover rates than those that spend little or no time… Read More

By now you probably know that micro-learning techniques can help overcome the ever-shortening attention span of our workforce, and increase absorption and retention of the material. Gone are the days of hour-long training videos, courses that cover a dozen competencies at once, and learners sitting at the computer for hours on end. With its minimalist… Read More

According to a 2014 report by TDn2K and the Multicultural Foodservice & Hospitality Alliance, 28% of hourly employees in restaurants are Hispanic.  Spanish is the primary language for many of these workers, but quite often training materials are only provided in English. In order to properly prepare Spanish-speaking employees to work in a restaurant environment,… Read More

I’ve been lucky enough to build e-learning courses since 1992, and over the past 12 years, DiscoverLink has had the privilege to work with more than 85 restaurant chains on their e-learning initiatives.  We’re asked to review and evaluate existing training programs with a goal of converting them to an online program that is paperless… Read More

Plan Your Learning Strategy The key to an effective e-learning training program is a well-developed learning strategy. Identify your overall training objectives, and then determine what role you want e-learning to play in the achievement of those objectives. Some organizations make the mistake of thinking e-learning is their learning strategy, instead of a tool in… Read More