HOW WE DID IT
Lehigh Valley Restaurant Group (LVRG) is Red Robin’s largest franchisee group, owning and operating 21 Red Robin locations in Eastern and Central Pennsylvania. We initially started working with LVRG to deploy sexual harassment prevention training to their managers. After this initial success, LVRG decided to adopt e-learning across its training programs company-wide.
After fully implementing DiscoverLink Talent, LVRG created the “Knowledge Knockout” competition to improve manager knowledge of recipes, standards, HR practices, accounting, marketing, and training materials. Modeled after a typical sports season, the competition required restaurants to face off against each other each week, followed by bracket-style playoffs. Using the exam builder in DiscoverLink Talent, LVRG created a substantial question bank with more than 500 questions, providing the ability to automatically create and deploy weekly tests for its management teams. Administrators set specific time to complete tests, number of questions, and passing score parameters.
By tracking each manager’s weekly score (and subsequent average) as well as a roll up of each store’s weekly score, LVRG was able to gamify the results. At the end of the 10-week season, the top 12 teams entered the Knowledge Knockout playoffs, a single elimination tournament with a winner-take-all cash prize and the title of Knowledge Knockout Champions!