We’d like to officially congratulate Rubio’s on the completion of Phase 1 of their rollout of DiscoverLink Talent, our hospitality-optimized learning management system (LMS), and several DiscoverLink Content Library courses, to 207 stores. Rubio’s is a growing, fast casual concept based in San Diego, and is known for introducing The Original Fish Taco to America.
Before Phase 1 of the 5-phase plan officially began, Rubio’s created and administered four exams for their Manager-In-Training (MIT) program using the integrated Exam Builder. This limited use provided MIT candidates with the first exposure to the new system and gave the training team some early practice administering the system.
Moving fully into Phase 1, the implementation included uploading more than 5,000 employees with more than 1,000 learning program completions, integrating with Ceridian for team member maintenance and Auto Assignment of DiscoverLink’s Harassment Awareness courses and the National Restaurant Association’s ServSafe Manager Training. With the help of Conditional Learning Programs, the Auto Assignment functionality assigns specific content within a learning program to specific employees based on criteria in their profile. For example, new employees in 157 California stores will automatically be assigned the California Harassment Prevention training courses while new employees in other states will be assigned the standard Sexual Harassment: Leading a Respectful Workplace course.
As a result of this Phase 1 implementation, Rubio’s provided e-learning access to all store team members through a custom login page, reduced reliance on paper records and paper-based training, and achieved alignment on compliance procedures.
“Rubio’s is a growing brand, and through our partnership with DiscoverLink we are able to take our learning and development initiatives to a whole new level,” said Gabe Hosler, Vice President of Ops Services & Training for Rubio’s. “With an ever-evolving workforce it is critical to have a nimble and flexible e-learning platform that enables us to change and adapt to meet the needs of our Teams. The future of training at Rubio’s is bright and fresh, just like our menu, and we couldn’t be more pleased to have DiscoverLink as our partner.”
Phase 2 of the implementation will add position-specific certifications and tests through the use of DiscoverLink Talent’s Exams and Question Bank functionality. DiscoverLink’s Certification Tracker will be set up to track completion, renewal, and certification numbers of required certifications for managers and district managers. The outcomes of Phase 2 include the replacement of paper-based monthly safety training with online access, and the addition of historical data, to make DiscoverLink Talent the one-stop-shop for tracking of all training activity. This, in turn, will reduce liability because of the increased ability to track legally required certifications and safety content.
Phases 3 through 5 will focus primarily on content, by introducing DiscoverLink Content Library courses in the following programs:
In addition, Rubio’s internal content will be updated and relaunched through learning programs, content will be added for Rubio’s Support Center (RSC) users, and reporting of training completions will be enhanced. The results of Phases 3 through 5 will be the continued reduction of paper-based content, increased alignment around Rubio’s internal content, and expanded access to e-learning offerings to the RSC.
“By following a phased approach to implementation, Rubio’s is focusing on the most critical areas first: improved tracking of compliance completions and significant reduction of paper-based content. Each phase builds momentum, generating excitement and engagement with the new system and content for greater transfer of learning for team members,” said Jason Jones, Business Development Manager for DiscoverLink.